1. Overview

Evidence Labs respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Order history
  • IP address and device data

3. How We Use Your Information

Your data is used to:

  • Process and deliver orders
  • Provide customer support
  • Improve website performance
  • Prevent fraud and unauthorised transactions

4. Payment Security

We do not store full payment details.

Payments are processed securely through:

  • Direct bank transfer
  • Approved payment gateways including Stripe

5. Sharing of Information

We only share data with:

  • Shipping providers
  • Payment processors
  • Legal authorities (if required)

We do not sell or rent your data.

6. Cookies

We use cookies to:

  • Improve user experience
  • Track website performance
  • Optimise marketing campaigns

7. Your Rights

You may request:

  • Access to your data
  • Correction of your data
  • Deletion of your data

Contact: support@evidencelabs.com.au

8. Data Security

We take reasonable steps to protect your data, but no system is 100% secure.

9. Updates

We may update this policy at any time.

🚚 3. SHIPPING POLICY

1. Shipping Locations

We ship Australia-wide only.

2. Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Bank transfer orders may take longer depending on clearance times.

3. Delivery Timeframes

Estimated delivery:

  • Metro: 2–5 business days
  • Regional: 3–7 business days

These are estimates only.

4. Shipping Responsibility

  • Risk transfers to the customer once dispatched
  • Evidence Labs is not responsible for:
    • Courier delays
    • Lost or stolen parcels after dispatch

5. Incorrect Address

Orders shipped to incorrect addresses provided by the customer are not refundable.

6. Tracking

Tracking details will be provided once your order is dispatched.

💸 4. REFUND & RETURNS POLICY

1. General Policy

Due to the nature of our products:

  • No returns for change of mind
  • No returns on opened or used items

2. Eligible Refunds

Refunds/replacements are only offered if:

  • Product arrives damaged
  • Incorrect item received

3. Claim Process

You must:

  • Contact us within 48 hours of delivery
  • Provide clear photo evidence

4. Non-Eligible Situations

We do NOT offer refunds for:

  • Incorrect use or handling
  • Change of mind
  • Delays caused by shipping providers

5. Chargebacks

Fraudulent chargebacks will be disputed with supporting evidence.